Medical Office Manager

“The Largest Independent Established Multi-Specialty Group in Central North Carolina is Seeking a Medical Office Manager to join our Team!”

Essential Duties and Responsibilities

Operations Management

• Manage the daily operations of assigned clinic locations.
• Ensure efficient patient flow from check-in through check-out.
• Monitor clinic performance and implement process improvements to maximize productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Address operational challenges and resolve patient and staff concerns in a timely manner.
• Maintain a professional, patient-centered environment throughout the clinic.

Staff Leadership and Development

• Directly supervise Medical Assistants and Front Office Staff.
• Provide leadership, coaching, training, and performance management for assigned employees.
• Assist with hiring, onboarding, scheduling, and retention of staff members.
• Conduct regular staff meetings and performance evaluations.
• Foster teamwork, accountability, and a culture of excellent customer service.

Provider and Ancillary Services Support

• Collaborate closely with Physicians, Nurse Practitioners, Physician Assistants, and Ancillary Staff to optimize clinic operations.
• Ensure Providers have the resources and support necessary to deliver high-quality patient care.
• Coordinate operational needs among departments, including imaging, and other ancillary services.
• Facilitate communication between Providers, staff, and leadership.

Practice Growth and Patient Volume Development

• Develop and implement strategies to increase patient volumes and practice growth.
• Monitor provider schedules and appointment utilization to maximize access and productivity.
• Identify opportunities to improve patient scheduling efficiency and reduce appointment gaps.
• Track key performance indicators related to patient volume, scheduling effectiveness, and provider productivity.
• Analyze operational data and make recommendations to improve clinic performance and patient access.

Financial and Administrative Oversight

• Monitor staffing levels and scheduling to ensure appropriate coverage and cost efficiency.
• Review operational reports and identify areas for improvement.
• Support revenue cycle initiatives by ensuring accurate patient registration, insurance verification, and documentation processes.

Qualifications

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is required.
• Master’s degree in Healthcare Administration, Business Administration, Management, or a related field is preferred.

Experience

• Minimum of 3-5 years of healthcare management or medical office leadership experience.
• Experience supervising clinical and administrative staff in a primary care practice or outpatient setting.
• Demonstrated success in improving operational efficiency and growing patient volumes.
• Multi-specialty clinic experience preferred.

Knowledge, Skills, and Abilities

• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Knowledge of medical office operations, scheduling systems, and healthcare regulations.
• Ability to analyze data and implement operational improvements.
• Strong problem-solving and decision-making skills.
• Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift to 25 pounds.
• Ability to work in a busy clinical environment.

Performance Expectations

• Growth in patient volumes.
• Provider schedule utilization.
• Patient satisfaction scores.
• Staff engagement and retention.
• Compliance with organizational standards and policies.